Differing Opinions on Progress of NC’s New Medicaid Claims System

Some health care providers in North Carolina are taking issue with the state’s new system for processing Medicaid claims. The new system, NC Tracks, went live last month and requires medical providers to dramatically change the way they submit reimbursement claims after treating Medicaid patients. Because of the confusion, several health clinics and medical equipment providers have not received payment for the services they’ve provided to Medicaid users in the past month and a half.

The state is contracted to use NC Tracks for the next seven years, so Medicaid service providers have been encouraged to contact the state’s Department of Health and Human Services if they are running into trouble submitting claims or receiving payments. Eventually, the NC Tracks website is scheduled to expand into a full online resource for Medicaid recipients as well. For more information on NC Tracks, click here.

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