Glenn Erb

OUT-OF-STATE CONCERNS NO PROBLEM FOR AN OUT-OF-THIS WORLD LAWYER... I’ve never met a lawyer like Kelly Shovelin. She’s friendly, honest, helpful, and she immediately returns every single one of my calls! After suffering a stroke, my mother required full-time nursing care. My son, who lives in Wilmington, NC, suggested that I contact Kelly for assistance with getting my mother qualified for Medicaid. Kelly took me by the hand and walked me through everything I needed to do. She outlined the documents I needed to gather; the phone calls I should make; and the people I should contact. My mother’s case was particularly difficult because she had lived and done business in another state. That didn’t stop Kelly; she was able to refer me to lawyers in my mother’s home state of Kentucky who did their share to help. I really appreciated Kelly’s ability to explain exactly what’s going on in laymen’s terms; she helped me to understand my mother’s rights and options so that we could make informed decisions. Kelly works on a flat fee basis. We paid one price for her services upfront, and she never asked me for another dime. Yet, her line was always open, and she returned every phone call I ever made to her. She even went above and beyond the call of duty, helping in ways I didn’t expect. For example, when my mother’s insurance company refused to pay a benefit for which she was clearly eligible, Kelly stepped in and wrote a letter that quickly righted the situation. That letter alone recovered six weeks of boarding costs during my mother’s rehabilitation treatments. There’s just one last thing. I said “I’ve never met a lawyer like Kelly”, but the truth is we haven’t actually met in person! My mother and I both live in Greensboro, NC, which is about 200 miles from the Four Pillars Law Firm headquarters in Wilmington, NC. All of my communication with Kelly has been on the telephone and via email. Yet, through every step of the process, it felt like she was right here, “in my corner”.
2013-10-23T16:23:55+00:00
I’ve never “met” a lawyer like Kelly Shovelin. She’s friendly, honest, helpful, and she immediately returns every single one of my calls! I really appreciated Kelly’s ability to explain exactly what’s going on in laymen’s terms!
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